Information on Clinic Services

We provide medical services to individual customers and members of corporate clients.

Individual Customers

How can I make an appointment for UMP's service?

We welcome you to make an appointment in advance by phone. You can click HERE to select the clinic according to the type of medical services you need and the doctors' names before making an appointment by phone.
In case of bad weather conditions, will UMP clinics make any arrangements on my appointment?

Red rainstorm warning

Our centres will remain in service as usual, but you are recommended to decide whether to visit based on the weather conditions. If you need to change the appointment date, please contact us in advance. We will be happy to re-arrange for you.

Black rainstorm warning

If a black rainstorm warning is hoisted or is announced to be hoisted during business hours, the centre will continue to operate as usual. Still, you are recommended to decide whether to visit based on the weather conditions. If you need to change the appointment date, please contact us in advance. We will be happy to re-arrange for you.

If the warning is hoisted or is announced to be hoisted before 9 am, our centres will be closed. If the warning is lowered on or before 3 pm, centres will resume service in 2 hours.

Typhoon No. 8 or above and "Exterme Condition"

If a Typhoon No. 8 signal or above or "Extreme Condition" is hoisted or is announced to be hoisted during business hours, our centres will finish all started service as soon as possible. For other appointments that have not yet started, we will re-arrange for you. Centres will be closed until the signal is lowered.

If the signal is hoisted or is announced to be hoisted before 9 am, all centres will be closed. If the signal is cancelled or lowered to No. 3 signal or below on or before 3 pm, our centres will resume service in 2 hours.

If the service cannot be provided that day, we will re-arrange your appointment as soon as possible. Please visit our website, Facebook, or Instagram for the latest arrangement.
What kind of healthcare services does UMP provide?

From general consultation to specialist care to dental services and ophthalmology, UMP provides you with one-stop medical services that take care of your health in a holistic way. In addition to outpatient services, our medical centres also provide health check-ups, visa medical examinations, and diagnostic imaging services.

What should I do if I want to find a clinic nearby?

You can click HERE to identify medical service locations near you.
Can I use Health Care Vouchers at UMP clinics?

Our clinics are registered as Health Care Voucher service providers. For details, please contact the clinic staff. Please click HERE for more information on Health Care Vouchers.

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Corporate Members

Panel Provider List

What should I do if I have lost my service identification document?

Please inform your company within 24 hours if you have lost your service identification document. You will be held responsible for any loss due to delay in reporting. Administrative fee will be charged upon replacement of each new UMP Medical Card / UMP Dental Card (if applicable).
Are there any restrictions when I use the service?

Under normal circumstances, the Medical Outpatient Scheme has set a daily limit for each person to use our medical services. Meanwhile, the scope of services is also subject to agreement. However, the plans may vary from one another. For details, please check with your company or insurance company. However, you will be responsible for paying all expenses to the clinic if the service you use exceeds the above limits, or if the service is not covered under your Medical Outpatient Scheme/Dental scheme. The company will not accept the relevant claims and reserves the right to recover the full service fee from you.

Meanwhile, if you fail to present a valid service identification document, you will be responsible for the relevant medical / dental expenses. All charges collected on that day will not be refunded.

Please note that the coverage of your medical / dental card is bounded by the agreement made between your company and UMP Medical / UMP Dental Services.

Please click HERE for the steps to enjoy our clinic services and information of the services.
Where can I receive consultation service under the coverage of medical/dental plan?

Please click here to access the Panel Provider List. For the access code, please obtain from the Human Resources Department of your company. After logging in, you may check the doctor's list and make appointment in advance by phone.

Can I still enjoy UMP's medical services after I have left my company?

Employees must return their service identification document to their company upon withdrawal from the scheme or leaving their company. The specific service identification document must not be transferred to others.
In case of bad weather conditions, will UMP clinics make any arrangements on my appointment?

Red rainstorm warning

Our centres will remain in service as usual, but you are recommended to decide whether to visit based on the weather conditions. If you need to change the appointment date, please contact us in advance. We will be happy to re-arrange for you.

Black rainstorm warning

If a black rainstorm warning is hoisted or is announced to be hoisted during business hours, the centre will continue to operate as usual. Still, you are recommended to decide whether to visit based on the weather conditions. If you need to change the appointment date, please contact us in advance. We will be happy to re-arrange for you.

If the warning is hoisted or is announced to be hoisted before 9 am, our centres will be closed. If the warning is lowered on or before 3 pm, centres will resume service in 2 hours.

Typhoon No. 8 or above and "Exterme Condition"

If a Typhoon No. 8 signal or above or "Extreme Condition" is hoisted or is announced to be hoisted during business hours, our centres will finish all started service as soon as possible. For other appointments that have not yet started, we will re-arrange for you. Centres will be closed until the signal is lowered.

If the signal is hoisted or is announced to be hoisted before 9 am, all centres will be closed. If the signal is cancelled or lowered to No. 3 signal or below on or before 3 pm, our centres will resume service in 2 hours.

If the service cannot be provided that day, we will re-arrange your appointment as soon as possible. Please visit our website, Facebook, or Instagram for the latest arrangement.

Details...

Information on Clinic Services

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Information on Clinic Services

We provide medical services to individual customers and members of corporate clients.