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Customer Care Executive (Overnight Required)

What You'll Do:

  • Handle inbound calls, retrieve voicemails and follow-up with customers
  • Build long-term relationship with healthcare services providers and customers
  • Initiate and maintain communication for internal and external distribution
  • Provide accurate administrative assessments and records
  • Complete customer requests via non-call channels such as email and fax in a timely manner
  • Support corporate clients on health plan operation, inquiry and other related issues

About You and What Type of Skills You'll Need:

  • Diploma in Health Science, Retail Management or related disciplines
  • 2 years of customer service/call center experience, medical-related or insurance is a plus
  • Good telephone and customer services manner, flexible and independent
  • Good spoken and written English and Chinese, including Mandarin
  • Overnight shift is required with allowance

UMP Healthcare Group is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment regardless of age, disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex and sexual orientation or gender identity. Please visit our website at: for more information about us. All information obtained will be kept in strict confidence and used for recruitment and employment related purpose only.

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