What You'll Do:
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Handle inbound calls, retrieve voicemails and follow-up with customers
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Build long-term relationship with healthcare services providers and
customers
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Initiate and maintain communication for internal and external
distribution
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Provide accurate administrative assessments and records
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Complete customer requests via non-call channels such as email and fax in
a timely manner
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Support corporate clients on health plan operation, inquiry and other
related issues
About You and What Type of Skills You'll Need:
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Diploma in Health Science, Retail Management or related disciplines
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2 years of customer service/call center experience, medical-related or
insurance is a plus
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Good telephone and customer services manner, flexible and independent
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Good spoken and written English and Chinese, including Mandarin
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Overnight shift is required with allowance
UMP Healthcare Group is an Equal Opportunity Employer. All qualified
candidates will receive consideration for employment regardless of age,
disability, protected veteran status, race, color, religious creed, national
origin, citizenship, marital status, sex and sexual orientation or gender
identity. Please visit our website at: http://www2.ump.com.hk for
more information about us. All information obtained will be kept in strict
confidence and used for recruitment and employment related purpose only.